Creating Cleaner Lodging Spaces

Your Hospitality Hygiene Guide

Around the world, the hospitality industry is taking on a greater responsibility for the well-being of guests and staff.
Kimberly-Clark Professional is here to help. Use this guide to prepare your property for new hygiene standards.

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Hygiene Expertise for Hygiene Excellence

When people stay and work in your hotel, they’re trusting you with their well-being. As an industry innovator and leader in hygiene products for nearly 150 years, Kimberly-Clark Professional understands the meaning of that trust. Kimberly-Clark brands are used by nearly one-fourth of the world’s population. And trends show familiar brands like Kleenex® and Scott® are preferred by consumers. As you implement new measures to protect valued employees and guests, we’ve got the tools, solutions and guidance to help meet your needs.

Industry Landscape

A New Industry Standard

It has now become vital for hotels to plan and prepare for the following measures:


Frequent handwashing
and greater surface hygiene

Hand washing reminders for employees and guests, along with increased, effective surface cleaning and disinfecting


New protocols for foodservice
and other guest services

Following FDA guidance, reducing in-person contact and minimizing dining items


Social distancing
and personal protective equipment

Includes appropriate wearing of face masks as needed


New standards for fitness
centers and other amenities

Following CDC guidance for best practices on cleaning and physical distancing


Touchless technology
and processes where possible

Use of voice-activated commands, sensor activation and doors without handles


Revamping event
and conference protocols

Considering teleconferencing options and safety measures like social distancing

10-Step Readiness Checklist

If you’re just reopening your property, review this checklist to help ensure you’ve considered everything.

View the Checklist   right-arrow
Hygiene Hot Spots for Hospitality

A quick guide to areas where hand soaps, sanitizers and disinfectants are a critical, welcome addition.

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Hygiene Insights

Germs: The More You Know

Think you’re informed about germs? Here are some stats that may surprise you.


Face the Facts

In the span of 24 hours, the average adult touches 7,200 surfaces1 and touches their face 552 times2.


Help Your Hands

Nearly 95%3 of adults do not wash long enough to thoroughly clean the germs from their hands.


Surface Surprises

One study found that TV remotes and bathroom sink faucets were among the most contaminated surfaces in hotel rooms.


Unwanted Guests

In hotels using open bucket disinfection, 81% of sampled hotel room surfaces tested positive for E. coli.

If you’re alarmed by these numbers,
know that you’re not alone.

It’s important to understand what you’re up against every day, so you can protect your
guests and staff. Get prepared with a solid workplace hygiene strategy.

Proactive Measures

Win in Key Action Areas

Among the many actions we can take, two important steps are more critical than ever: washing hands and disinfecting surfaces. These simple measures go a long way to help curb the spread of germs and help create a more hygienic environment.

check-bage Take Action

Hand Hygiene

During any hotel stay, there are many instances where hands can pick up and leave behind germs. From door handles to telephones, from reception counters to sink fixtures, and from refrigerators to coffee makers. It’s vital to provide ample hand soap, water and disposable paper towels, as well as alcohol-based sanitizers (containing at least 60% alcohol) throughout the property. While soap and water are easily made available in hotel restrooms and kitchens, hand sanitizer should be placed in high-traffic areas like lobbies, reception desks, fitness rooms and business centers.

Post visual reminders that hands should be washed for at least 20 seconds frequently during each day, especially at these times:

  • After using the restroom
  • After coughing, sneezing or nose-blowing
  • Before handling food and after eating
  • After cleaning up messes or disposing of waste
  • After handling money with ungloved hands

Hygiene Hint
Sneeze or cough into a tissue, then dispose of the tissue in the trash to limit the spread of germs.4 Place boxes of facial tissue in common areas for guests and staff.


Food Service Hygiene | With serving food being a common component of the hospitality workday, follow FDA guidance regarding the wearing of gloves for this purpose. Be careful to keep observing good hand hygiene practices, as wearing gloves should not be considered a replacement for hand washing.

Hand Washing Guide
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Hand Sanitizing Guide
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Hand Hygiene Routines
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check-bage Take Action


To do more than just scratch the surface of hotel hygiene, it’s vital to frequently clean and disinfect certain areas. Hotel rooms, common spaces, work equipment and high-touch items—like elevator buttons and stair hand rails—all require due diligence. Cleaning and disinfecting these surfaces several times during the day, with EPA-approved products, helps improve hotel hygiene.

Kimberly-Clark Professional offers disposable cleaning cloths, or wipers, as a more hygienic alternative to reusable towels or rags. We also offer pre-saturated sanitizing wipes for hard, non-porous surfaces, and a closed-bucket wiping system for critical tasks.


Hygiene Hint
Use of Kimberly-Clark interventions helped reduce the movement of germs throughout a hotel by 69%.

Surface &
Hand Hygiene
View Info   right-arrow
Cleaning vs.
View Info   right-arrow
Hygiene Front
& Center
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High-Touch Areas in Guest Rooms for Frequent Disinfecting


& Knobs

Doors, drawers, drapery pulls, furniture, safes


& Controls

Lights & lamps, climate controls, electronics



Nightstands, tables, desks, countertops



Dispensers, soap dishes, tissue boxes, trays


& Electronics

Phone, TV & remote, microwave, refrigerator



Toilet seats & handles, faucets, shower knobs


& Bedding

Headboards, pillows, linens including outer layer



Hair dryer, coffee maker, ice bucket, minibar, iron

check-bage Take Action


One key component to successful workplace hygiene is communication. As hotel management leads the way in establishing new protocols, it takes every individual to put them into practice. Staff and guests at your hotel are relying on leadership to prioritize hygiene in critical times. They need to know what’s being done and what’s expected of them via clear, detailed and thoughtful company announcements about cleaning and hygiene measures. Print and display the following visual cues to inspire a sense of security and encourage cooperation.

Hand Washing Reminder Signage

Print Now   right-arrow
Cleaning & Disinfecting Checklist

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Safe Distance Reminder Signage

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Hygiene Etiquette Reminders from the CDC

Print Now   right-arrow

check-bage Take Action


To set up a successful hotel hygiene strategy, there are certain essential items to consider. Note your level of preparedness in each of these areas, then determine your action steps. For more guidance, connect with a Kimberly-Clark Professional Sales Representative to arrange a virtual hygiene site walk.

Hotel & Lodging
Hygiene Assessment
Print and Get Started   right-arrow

Get Restroom Hygiene Right

Restroom cleanliness is a crucial piece of the hotel hygiene puzzle. More than 80% of consumers5 stopped doing business with a company because of a bad restroom experience. Consider these key restroom opportunities:

Maximize soap and sanitizer.

Keep hand soap in good supply to encourage proper hygiene. We deliver rich formulas containing moisturizers that help condition skin, promoting good hand hygiene and increasing restroom satisfaction. For an extra germ-killing step, provide sanitizers with at least 60% alcohol. Kimberly-Clark Professional also offers fragrance-free and alcohol-free options.

Optimize your hand-drying method.

Kimberly-Clark Professional single-use towels help reduce the spread of germs. Their highly absorbent material means it takes fewer towels to dry hands. Our portfolio includes hard roll and folded towels, ideal for high-capacity areas. Space-saving and efficient dispensers, with touchless technology options, provide the solutions that suit your hotel.

Prioritize your toilet paper needs.

Kimberly-Clark Professional offers hygienic, fully enclosed toilet paper and dispenser options, plus disposable seat covers with dispensers that are fully enclosed for sanitation. We also offer options for maximum efficiency, as well as brands that deliver a more home-like comfort.

Did you know?

Using a jet air dryer dispersed 1,300 times more germs than drying with paper towels. Faced with a choice of drying methods, 90% of people showed a behavioral preference for paper towels over jet air dryers in the washroom.

Get the Facts  

Hygiene Hint
Drying with paper towels can reduce bacteria on hands by up to 77%.

Hygiene Solutions

We've Got You Covered

Whatever your hotel hygiene needs, Kimberly Clark Professional has a range of solutions and bundles to help you create cleaner, more hygienic spaces.

Discover our recommended products, and the areas where you’ll find them most useful.


Scott® Control Slimroll Electronic Towel System

47259/ 47305

Compact, touchless dispensing system that promotes hand hygiene while providing 25% more hand dries per roll. Pair with Elevated Scott® Design for an easy restroom upgrade.


Scott® Pro Electronic Roll Towel System

29739/ 25700

The dispenser is 99.99% jam-free*, so you can count on its reliable, touchless operation. Plus, with hidden sheet mode, only touch the towel you take – promoting hand hygiene.


Scott® Pro Electronic Skin Care System

32508/ 91592/ 91590

The Foam Skin Cleanser with Moisturizers provides a rich, creamy lather. The Moisturizing Foam Hand Sanitizer kills 99.9% of germs on hands in 15 seconds. Install sanitizer near entry/exits for use when door handles are present.


Scott® Pro High Capacity Coreless Tissue Dispenser

44519/ 47305

Our longest single-roll bathroom tissue system delivers 1,100 sheets of two-ply bathroom tissue per roll. It offers 100% roll utilization with 10% more sheets per case than the industry standard.


Scott® Control Hygienic Bath Tissue System

40407/ 48280

Hygienic, no-touch dispensing design. Install near entry/exits to help provide a hygienic barrier and disposable solution for opening and closing doors.


X60 Cloths


A versatile reusable cloth to replace assorted rags; absorbs 2x faster than rags for efficient cleanup.


Cottonelle® Professional
Bathroom Tissue


Individually wrapped to increase hygiene and satisfaction, this soft two-ply tissue is designed to elevate the guest experience.


Kimtech Wipers for the WetTask System


Designed to maintain the disinfectant concentration of your cleaning solution. It helps reduce the risk of cross-contamination caused by laundered towels and cloth rags.


Scott® Control
Slimroll Electronic
Towel System

47259/ 47302

Compact, touchless dispensing system that promotes hand hygiene.


Facial Tissue


Promote good hygiene with America’s #1 facial tissue.


Kimtech Surface
Sanitizer Wipes


Portable, pre-saturated wipe that kills bacteria on hard, non-porous, non-food contact surfaces.


Kleenex® Ultra Moisturizing Foam Hand Sanitizer


Effective against the most common bacteria that can contaminate surfaces and cause infection.

Talk With Our Experts

Request a Virtual Hygiene Site Walk

Our experts are here to guide you every step of the way in choosing the right mix of products and solutions for your facility. With your request for a virtual hygiene walk, a Kimberly-Clark Professional Representative will contact you to schedule a phone call or video consultation to view your facility virtually.

We will:
• Identify key areas to consider hygiene upgrades
• Recommend the right mix of germ fighting solutions for your facility
• Share tips & best practices on communicating changes and gaining compliance