FAQs

ICON™ Collection Frequently Asked Questions

Have a question about the Kimberly-Clark Professional™ ICON™ dispenser collection? We’ve got answers to the most frequently asked questions about our innovative ICON™ dispensers.

The Kimberly-Clark Professional™ ICON™ dispenser is a paper towel dispenser innovation that elevates commercial restrooms with enhanced functionality.

While most dispensers are designed around the paper, the Kimberly-Clark Professional™ ICON™ dispenser is designed around the servicer, facility manager and end user – offering style, simplicity, cutting-edge technology and a human-centric experience. The ICON™ dispenser promises over 1 million lifetime dispenses and up to 150,000 dispenses* with a single set of batteries. *Based on testing using GP and Excell batteries. Performance may vary depending on batteries available in your country.

The Kimberly-Clark Professional™ ICON™ dispenser’s portfolio includes dispenser offerings for paper towels, soaps and sanitizers.

Kimberly-Clark Professional™ ICON™ dispensers feature three designer faceplates in Singapore, including silver mosaic, white mosaic, ebony woodgrain and warm marble.

Kimberly-Clark Professional™ ICON™ faceplates are made of metal and plastic, ensuring lasting performance and durability.

Pricing varies based on the chosen product and quantities ordered.

Kimberly-Clark Professional™ ICON™ dispensers comes equipped with an install bracket for easy and safe installation, with detailed instructions in the user guide. Measure, mark and drill the bracket into place, using the built-in level to ensure that it is straight. Then, carefully line the mounted wall bracket up to the rear of the dispenser and slowly lower until the lock button clicks into place.

The Kimberly-Clark Professional™ ICON™ dispenser makes tasks like paper product refills very simple. A pulsing blue light indicates low product levels, and a red light indicates critical alerts, such as low battery or a lack of product. To replace, simply open the cover of the dispenser, remove the old roll and add the new roll of paper. Lift the bronze loading bar and place the leading edge of the towel under the bar and on top of the large black roller. Press the sheet feed button until the towel exits the dispenser. Close the dispenser cover, and it will be ready to roll.

With a single set of batteries lasting for up to 150,000 dispenses*, customers do not have to constantly worry about machine upkeep. *Based on testing using GP and Excell batteries. Performance may vary depending on batteries available in your country.

Yes, a flexible locking mechanism lock can be installed on either side of the dispenser. The location of the lock on the side of the dispenser allows for easy access for everyone. The lock is fitted for a master key that works across the entire Kimberly-Clark Professional™ ICON™ bundled system. Alternatively, a keyless push button entry option is available for an additional fee.

An easy-to-read touch panel is included on ICON™ dispensers, designed for intuitive servicing. A menu lock button prevents accidental changes when adjusting other settings such as towel sheet length* and levels of sensitivity when prompting paper disposal. Servicing cues are also listed, including new roll requirements, paper jams, low battery and paper feed. *Paper towel sheet length available for selection include 25.5cm (10 inch), 30.5cm (12 inch) and 35.5cm (14 inch).

The Kimberly-Clark Professional™ ICON™ dispenser aims to offer a human-centric experience. Customers can control the towel sheet length, activation sensitivity and hidden or hanging towel modes, each adjustable* in the service panel. *Paper towel sheet length available for selection include 25.5cm (10 inch), 30.5cm (12 inch) and 35.5cm (14 inch).

The Kimberly-Clark Professional™ ICON™ dispenser is equipped with lighted visual cues to alert the user when the dispenser is not functioning properly or needs service. This system eliminates the need to check the dispenser for refills, as a pulsing blue light indicates low product levels and a red light indicates critical alerts, such as low battery or a lack of product.

The ICON™ dispenser is equipped to dispense Kleenex® Hand Towels* made in Korea with fibres sourced from FSC™-certified forests. * These refer specifically to the 86621 Kleenex Rolled Towels 230m x 6. FSC™ C103572

Lifetime Warranty applies to proprietary ICON™ dispensers while they are installed and used with Kimberly-Clark Professional™ products, which are specifically designed for safe use with those dispensers*. * Terms and conditions apply. The warranty does not cover batteries, or misuse, vandalism and/or other user-caused damage including damage caused by repairs not authorised by Kimberly-Clark and damage arising from installation which is not recommended in the instruction manual (which includes using adhesive tape to install the dispenser)